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Frequently Asked Questions

PROFILE – membership and payment queries

Why do some people have a red 'advanced' banner on their profile picture?
Ah, that's because they're Advanced Members, enjoying the bountiful benefits of unlimited photo uploads, advanced searching and so much more. Want to find out more? Click here for more info on membership options.

What are the various membership options and what do I get for my money?
The fab thing with the new SAReunited is you get SO much for free... and even more for a small fee. To see more about both membership options – Free and Advanced - and view details about the various features available to you, click here or sign in and click on Profile / Membership.

How do I upgrade to Advanced Membership?
Sign in and go to Profile / Membership. It's all there.

I don't have a credit or debit card. Can I send a cheque or do an online transfer instead?
Ja, no problem. We accept cheques (in Rands) and online transfers in South Africa... Details below:

Fees for Advanced Membership are:

3 Months at R50/mth: R150
6 Months  at R40/mth: R240 (save 20%)
12 Months at R25/mth: R300 (save 50%)
24 Months at R15/mth: R360 (save 70%)

CHEQUES:

Please include your name and email address on the back of the cheque so that we can then upgrade your account manually. We'll notify you once it's done. Please allow at least 10 working days for delivery.

Please send cheque to:

SAReunited.com
P.O. Box 466
Bergvliet
7864

ONLINE TRANSFERS

Please use the following bank details:

Bank: First National Bank (Rondebosch Branch, Cape Town)
Business Cheque Account: 62036215003
Branch no: 201509

IMPORTANT:

Steps for on-line transfer:

1. When doing the transfer, you'll be asked for a reference code. Please fill in your registered SAReunited email address as a reference. This is very important as we need to know who is paying in order to upgrade you!

2. Once you've done the transfer, please email us with your reference number OR fax your bank deposit slip through to Faz on 086 696 8849. We need you to do this so that we can manually upgrade you. Please always include your name and registered email address on all correspondence, as well as including your account number.

Please note: it takes 2-3 working days for transfers to clear into our FNB account, if you're transferring from another bank.

I've paid but my membership has not been upgraded!

Oh dear, there are 2 reasons why this could have happened:

  • Please make sure you are logged in under the correct email address. (Common mistake!)
  • You should've been automatically upgraded when paying through Worldpay or PayPal, but we do experience problems from time  to time which means we may have to manually upgrade you.

    To manually upgrade you, we will need you to please email us the following info:
  • WorldPay's 8-digit transaction ID (you should've received this from them) or PayPal's transaction ID
  • Your name
  • Date of transaction
  • Email address

Our admin team will then upgrade you manually. We do treat these queries with TOP priority!

If you did NOT receive the confirmation email from WorldPay or PayPal, then it's likely that the transaction was not processed. Please try again.

Why was my credit card declined?
We don't get to see any credit card details or reasons why your card was declined. We use international payment processing companies - called WorldPay and PayPal – in order to process card payments securely on the internet. The first step would be to speak to your bank. If there are still further queries, then you can contact WorldPay or PayPal themselves quoting the decline code that you may have received.

Can I pay with a debit card?
Yes! We accept Visa debit cards, Visa Mastercard, Delta, Visa Electron, JCB, Solo and Switch. Please sign in and go to Profile / Membership and pay via our securer payment service provider.

What is my 'security code' that WorldPay is asking for?
These are the last 3 digits printed on your signature strip on the BACK of your credit or debit card. Some credit cards, like American Express, may display this on the front of the card.

Where can I buy more SMS alerts?
Please Note: This feature is temporarily unavailable and will be back on the site within a couple of weeks. Sorry for the inconvenience!
Easy. Sign in and go to Profile / Membership and click on the button.

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