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SAPeople Dating - South African Dating Site

Welcome to SAPeople Dating!

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Reasons to join SAReunited Dating
New site, new technology, first in SA - so you can meet new people!
Find friendship and romance in a safe vetted environment
Matching service to increase the odds!
20,000 members online now and more joining each day
Help & FAQs
1. How do I send a support message?

If you need to send us a support message at any time regarding and technical queries or general site problems you maybe experiencing then please just click on the 'My Account' tab at the top of the page and then use the Support link to compose us a message. We will endeavor to reply to this query within 24 hours.

2. How do I cancel my Membership?

If you wish to cancel your membership with us at any time then please just send us a support message requesting this at least 24 hours prior to your expiry period and we will action this for you.

3. How do I know when my current expiry period is?

Just contact us at support and we will be able to inform you of this.

4. How do I remove all of my details from this site?

If you wish to have all of your details completely removed from this site then please just request so at support. You must be aware that such an action cannot be reversed.

5. My support reply has not been replied to, how long will this take?

Please note, support runs between the hours of 9-5:30 but they do endeavor to reply to all queries within 24 hours. Once your support message has been replied to you will be made aware of this by a notification on your homepage stating '_ new support message waiting'

6. How do I reinstate full membership once I have already requested it to be cancelled?

I’m afraid we do not have the facility to reinstate full membership once it has already been cancelled. If you wish to become a full member again after your current expiry date you will have to sign up as you did before.

7. How do I change my membership subscription (for example; 1 month to 3 months)?

If you wish to change your membership subscription then you will have to firstly request cancellation at support and then on your current expiry date sign up again to the new subscription period.

8. I have new credit card details – what do I need to do?

Firstly you will have to request cancellation at support because if they system tries to automatically renew you this will obviously fail as the original card used is no longer active. Once your account has reverted back to basic you can then upgrade your account to full again using your new credit card details.

9. How will you appear on my bank statement?

We will be appear as Global Personals Ltd.

10. Will I receive any from you to my home address?

We do not send out any post to our member’s home addresses.

11. How do I edit information on my profile?

If you wish to edit any information on your profile then just get in contact with support and they will action this for you.

12. My gender is wrong – how do I change this?

If you need to change your gender then just request this at support and they will action this for you.

13. My DOB is wrong – how do I change this?

If you need to change your DOB then please let us know what to via a support message and this will be updated for you.

14. How do I update my sexuality?

Get in touch with support and they can update this for you.

Please note: Heterosexual means: One whose sexual attraction and desire is for people of the opposite sex (STRAIGHT) Bisexual means: A person who is emotionally and/or sexually oriented towards both females and Males Homosexual: A person who is attracted to individuals of the same sex.

15. How do I change my password?

If you wish to change your password at any time then please just supply support with a new password and they will update this for you.

16. How do I change my name?

Please note, we do not accept nick names on this site however, if you need to update this at any time then simply send us a support message stating so and we will do this for you.

17. I do not want my surname on this site – what do I need to do?

Please note, your surname is at no point visible to other members on the site. It is purely for our administration reasons only.

18. How do I upload a photo onto my profile?

Under 'My Account' click on 'My Photos' and scroll down the page to the 'Upload a Photo' section. Click on the 'Browse' button and browse your way to your photograph (in .jpg format) on your computer. Once this is selected click on the 'Open' button which will put the filename and path in the text box on the webpage. It is then just a case of clicking the 'Add Photo' button to upload your picture. It may then take up to 24 hours for us to verify your picture after which it will appear on your profile.

19. If I am having problems uploading a photo can I send it to you another way?

If you are having trouble uploading a photo onto the site then please note, you may also email us your photos which we can then attach to your profile for you.

If you wish to email us your photos then please do so to; photos@whitelabeldating.com

20. On what grounds are diary moderations rejected?

Any diary entries which support find offensive or inappropriate will be rejected, If your diary entry is rejected it is not open to debate.

21. How do I open messages in my inbox?

Please ensure that when trying to open a message from a member you are clicking on the subject title of the message and not the member’s name. This will then open up their message for you to read.

22. I’m not receiving email notifications despite ticking ‘Yes’ – why is this?

If you are experiencing this problem then please ensure that we have the correct email address for yourself and also ensure that any notifications are not be diverted to your 'junk' folder in your personal email.

23. What is a wink?

A wink is something a member will send to you if they have taken interest in your profile.

24. Can I see if another member has added me to their favourites?

You cannot see when/if a member has added you to their favourites. It is down to your discretion to inform members of this.

25. Can you tell me when a member was last online?

If a member has logged onto their accounts within the last 3 months then this will be stated on their profile. After a period of 3 months this is not tagged.

26. Why has a member been deactivated?

This could be down to the member requesting this action themselves or simply because they were found to be breaching our terms and conditions.

27. What is the Report this Profile link for at the bottom of the member’s profile?

This link is NOT a way of communicating with a member. It should only be used if a member wants to report a profile for appropriate reasons. All reports are filtered through to the support team who deal with the matter accordingly.